SHIPPING & DELIVERY

Shipping

We ship to most addresses throughout Australia. We currently do not ship internationally.

We aim to dispatch orders within 48 hours of purchase. Orders placed on weekends or public holidays are generally dispatched within the next two business days.

Orders are sent by courier and usually arrive within 2–7 business days. Depending on your contact preferences, you’ll receive tracking details by email and/or text message once your order has shipped.

Shipping costs

Shipping is calculated at checkout. Orders over $55 receive free delivery; some remote areas are excluded. If you are unsure whether your address qualifies, please contact us before ordering.

Returns and order problems

What should I do if my order arrives damaged, faulty or incorrect?

Email woofwoof@aussiedogtreats.com within five days of receiving your order. Include your order number, the email address used at checkout and clear photos of the damaged, faulty or incorrect item so we can assist you.

Do you accept change-of-mind returns?

No. Due to the nature of our products, we do not accept returns or exchanges for change of mind.

Return shipping is at the sender’s expense unless otherwise required under Australian Consumer Law. This does not affect your rights if a product is faulty, damaged or incorrect.

How to return a faulty, damaged or incorrect product

Please contact us before sending anything back. We’ll provide the return instructions after reviewing your order details and photos.